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The Product

Every loop, closed.

Innquire is one platform for the entire guest journey. Five departments, designed to hand off to each other and to your team. This is what's inside.

№ 01
The Concierge

An AI that actually sounds like your hotel.

The Concierge is the conversational core of Innquire. It runs everywhere your guests already are — your website widget, WhatsApp, inbound email, and in-room screens — speaking in your hotel's voice and answering each guest in their own language.

It is grounded in a private knowledge base you control. Menus, opening hours, pet policies, neighborhood guides, the wifi password, the spa pricing — anything you'd hand a new front-desk hire on day one. When the guest asks something the knowledge base doesn't cover, the Concierge says so honestly and routes the request to a human.

Under the hood: retrieval-augmented generation against your own corpus, conservative prompting that defaults to deflection over confabulation, and full transcript audit. No model training on your guest data.

№ 02
The Front Desk

Every request, routed and accountable.

The Front Desk view is what your team opens at the start of every shift. Every guest request — whether it came in on WhatsApp at midnight or via the in-room tablet at breakfast — appears as a ticket in the right department's inbox: housekeeping, F&B, maintenance, concierge, management.

Each ticket has an SLA. Late checkout requests have a 30-minute SLA. Towels in the room get 15 minutes. Maintenance escalates to the duty manager after an hour. When something slips, the next person up the chain gets pinged automatically — your guest never falls through a crack because Carla was on her break.

Every message is sentiment-tagged so a manager scanning the dashboard sees the mood of the property at a glance, not just the volume of tickets. Three reds in a row in the same department gets flagged. The dashboard is built for the front desk, not for spreadsheets.

№ 03
The Lobby

Pre-arrival that earns the welcome.

The Lobby covers the seventy-two hours before a guest walks through the door. Online check-in, digital registration cards (ID upload where required), preference capture (high floor / low floor, pillow type, late check-in), and pre-arrival upsells that don't feel like upsells. Confirmations, online check-in links, and offers reach each guest by email or SMS — whichever they gave you at booking.

The upsell logic is intentionally conservative. You write the offer, choose which room types it goes to, and cap how many times one booking can accept. Guests who have withdrawn marketing consent are skipped, and nobody is sent an offer twice. It does not surface every possible add-on to every guest — that's the kind of thing that gets your hotel in a Tripadvisor complaint.

The outcome: a calmer front desk on arrival day, an upgrade offer that actually reaches the guest before they arrive, and someone who turns up knowing your spa hours, your breakfast service, and where to find the parking.

№ 04
The Aftermath

The post-stay, without the bad surprise.

The Aftermath is what happens once the guest checks out. Folio confirmation, payment reconciliation, an NPS survey timed to land when the guest is still warm — usually 18 to 36 hours after departure.

The survey does two things. First, it collects an honest score. Second, when the score is low or the open-text answer signals frustration, the system intercepts before the guest writes a public review. A duty manager gets a same-day notification with the full transcript context, the guest's stay history, and a suggested response. Most negative reviews never become reviews; they become a quiet apology, a small gesture, and an invitation to come back.

For everyone else: targeted post-stay campaigns by stay type — a spa weekender gets a different follow-up than a corporate Tuesday-night booker. All delivered by email or SMS, sequenced through your existing messaging stack.

№ 05
The Back Office

Revenue, attributed. Knowledge, accessible.

The Back Office is for the people who manage the system. The RAG-powered knowledge base — the corpus your Concierge answers from — is editable by anyone on the team with permission. Add a paragraph about the new chef's tasting menu, mark a section out-of-date, version every change.

Scheduled requests automate the repetitive operational asks: a 6am wake-up call queued at booking, a turn-down service flagged at check-in, a daily housekeeping confirmation. All routed through the same SLA-aware engine as live tickets, so they never slip.

Every upsell that the system originates — pre-arrival add-ons, in-stay spa bookings, late-checkout fees, F&B suggestions that converted — is attributed to its source so you can see what's working and what isn't. Plus the boring-but-essential: CSV exports, full audit trails for every staff action, role-based permissions, and the kind of GDPR controls a serious hotelier needs.

The Invitation

Let us walk you
through it, quietly.

Pick a slot that suits you. Twenty minutes, no slides, just the platform — and your real questions answered by someone who knows hotels.

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